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How are you using your reseller account?
| Posted by gsaunders, 04-25-2003, 10:02 AM |
| I would like to know how you are utilizing your reseller accounts.
1) Do you have a reseller account and you are strictly reselling web space... acting as a web host provider?
2) Do you have a reseller account and you are a web designer and you host your customers through your reseller account?
3) Do you have a reseller account and do a combination of the above?
4) Other... are you doing something different?
I am asking because I am trying to determine if a reseller account is really what I need to be using over individual shared hosting plans.
I primarily do Web Design and the clients I represent usaully want me to provide an all inclusive package. This package includes the design time, getting a domain if they don't have it, getting a hosting provider, ect..
I could just get shared hosting packages for each client I work with, but in order to maximize my profits it seems the best choice would be to get a reseller account and host my clients my self where I receive profits from providing the hosting as well.
Most of the clients do not care to have access to their own control panel or mess with the site at all.
Some of the clients do want to have access to their own control panel as they want to mess with the site themselves once I have the basics up and running for them.
In the first case if I used a reseller account with unlimited domains and a limited number of authorized users then I could just host them and I would be the only authorized user even though I have multiple clients.
In the second case if I used a reseller account with unlimited domains and a limited number of authorized users then I could host them, but I would also set up each person as an authorized user to their own control panel giving them control over there hosting.
Does this make sense? Anyway... I was just wondering if others were doing anything similar to what I am talking about.
Thanks for your input.
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| Posted by SilverString, 04-25-2003, 10:05 AM |
| Its mainly for my customers however i do sell the space if thier not a design customer as well.
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| Posted by tazd9t9, 04-25-2003, 11:00 AM |
| Hosting provider
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| Posted by essexguy, 04-25-2003, 11:34 AM |
| funnily enough, i use my reseller account to resell webspace
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| Posted by gsaunders, 04-25-2003, 11:40 AM |
| Yea... I figured I would get that from someone.
I guess technically when I talk about providing a complete solution for one of my Web Design clients I am reselling to them, it is just that for most I wouldn't have to set them up as an authorized user of the control panel because they don't know what they are doing or don't need that access.
Just curious how many are not acting as only a reseller... but as a Web Design firm who has value added services or visa versa a Reseller with value added services.
I think you know what I mean...
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| Posted by essexguy, 04-25-2003, 11:55 AM |
| yeah i knew what you meant, sorry i couldn't resist.
i'm using my resellers account to really act as a complete webhost, working towards trying to offer the most convenient way of payment, lots of features, simplicity for the client, various ways of getting support, soon i'm going to have the ability of a customer registering a domain name as they sign up with an account.
I'm a pretty new reseller, and really still developing our site.
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| Posted by Adrian, 04-25-2003, 12:23 PM |
| I use mine for personal sites, personal business sites, some design clients and a few friends/family who need hosting.
Adrian.
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| Posted by ultfris101, 04-25-2003, 05:31 PM |
| My wife and I just recently started doing some design work for a few of our friends who have small businesses. A reseller account is perfect as I can host my personal domains as well as a number of other friends and clients. Our current clients don't require a lot of resources and don't want to be bothered with the technical details at all.
I used to host my personal site with a high quality provider that required a new account for each domain to be hosted. Although they provided top notch service and support (I would highly recommend them to anyone looking for very reliable and secure hosting) it makes a lot more financial sense to use a reseller account where I have more flexibility in how I use the account.
There are some trade-offs whichever way you go, but for me the reseller account fits the bill well.
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| Posted by Blikje, 04-25-2003, 06:26 PM |
| I use my account for hosting my own developed sites, so in my case it is more the Multi-Domain feature which works for me.
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| Posted by Nanda, 04-25-2003, 06:35 PM |
| I am using it for selling web hosting
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| Posted by Tropical Tundra, 04-25-2003, 11:27 PM |
| I fall under #4. Other. I do not resell. All the accounts I "host" are mine. If I get an idea a buy a domain name setup a site. I prefer having a reseller account I wouldn't go back to a regular account I like the freedom of my reseller account!
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| Posted by rusko, 04-25-2003, 11:39 PM |
| i use my reseller account to... umm.. i dont have one =]
our clients, though, use them for a bunch of different things. a surprisingly large number of them just use them to host their own domains and maybe a few for their friends. reseller accounts provide a greater level of control, such as the ability to edit dns zones, which are quite useful to a lot of powerusers. they are quite cost-effective as well, since you can spread your quota over all the sites.
my advice: dont mind the name - if it works for you, go for it =]
cheers,
paul
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| Posted by vito, 04-25-2003, 11:48 PM |
| I originally got a reseller account to host my own sites. Then I started doing some design work for local clients and, as in your case, needed some way to provide them with a "complete" package. So the reseller account allowed me to do that.
I realize that some of your clients prefer that you register the domain name, and administer their site. I have those types of clients too. But I always make it a point to (a) ensure that the customer is the Admin Contact at the domain registrar, and (b) I always set the customer up with access to their hosting control panel. Although they may never actually use it since you're maintaining the site, they should have a means of access. You could get hit by a truck tomorrow, then what?
Vito
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| Posted by madmouser, 04-26-2003, 04:12 AM |
| I'm a graphic designer, both web and print. I provide hosting only for my design clients.
I started reselling specifically to provide hosting for my clients.
It's a convenience for them because then they don't have to worry about it and, since I mainly work with small companies and small brochure sites, I can charge them a small yearly sum and still cover my hosting prices. I make my money off design. On hosting I just try to break even.
I offer the first year free, which gets them past the "I'd have to pay $25 a month for hosting" argument when I'm trying to sell them a website.
It's a major convenience for me because I don't have to try and deal with problems with 10 or 20 different web companies. My clients are non-computer and non-internet savvy and I need to solve any problems they have with hosts. That's hard to do when they're signing up with fly-by-night hosting companies who are run out of someone's basement.
I've got a solid reseller hosting account, I know the backend service my clients will be getting from them is top notch and I know what I can and can't offer my clients in terms of mysql, php, shopping carts, etc. Again, beats trying to figure out plans for a bunch of companies.
I don't do domain names and I explain on my site why I don't. I will go in and set up an account for them, in their name, at namecheap or godaddy so that all they have to do is sign on and pay with a credit card. So far, they've all been able to do that.
By restricting my reselling to sites I design or oversee, I don't have to worry about what sorts of weird things are going to end up on the server. I keep space restricted to keep problems down.
All my design work/hosting is done with written contracts that spell out what they'll get and include the TOS.
It's working out very well. My clients have been very pleased with the quality of hosting they're getting and how I'm able to take care of problems for them and they don't have to worry about it.
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