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Help Please!
| Posted by nofan, 11-05-2004, 07:14 PM |
| Hello all,
I am going to buy a reseller soon, but I would like to know more knowlegde about it before buying anything. What are the main problems I will face with customers and whats the best way to solve them? and how can I create accounts ? thanx for replying!
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| Posted by R44Y, 11-05-2004, 08:47 PM |
| HI!
A g00d host is one that would handle most of your clients' problems, w/o passing the buck, to be more precise! That's where the main competition lies, in my opinion, in the WebHosting Industry!
However, there are several problems that you'd come across once you step inside. Some of the common issues are the MAIL, DNS, MySql and needless to say, the PAGE NOT OPENING issues !!
Creating Accounts is no big deal at all! You'll be provided with (if you aren't already familiar with) control panels like cPanel or Plesk or Helm (cPanel's the best though) using which you'll be able to administer accounts/domains under you..
Happy WebHosting
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| Posted by cartika-andrew, 11-05-2004, 09:11 PM |
| cPanel is the farthest thing from the "best"...
If you're looking to enter into the reseller market - please make sure you play with all the control panel options out there and make an educated decision.
Take into consideration - functionality, reliability, stability, upgrade options and prices of add-on features...
Do you require integrated billing, integrated domain purchases, helpdesk, etc? What are the prices associated with that?
After playing with all the various control panels and deciding on which one will best suit your requirements - start looking for a provider that offers the product you're interested in...
It will be much easier to narrow donw your choices after that..
Hope this helps...
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| Posted by KGLim, 11-06-2004, 12:43 AM |
| It is no much difficult to manage reseller hosting.
Before you order the reseller hosting, make sure you know what server OS and control panel you are intrested.
CPanel, ENSIM, Plesk, DirectAdmin, Hsphere asre common in market for Linux server.
HELM, Plesk, ENSIM Hsphere also common in windows server market.
Mostly you can easy to find the How-to-use video flash tutorials at your webhost or you can find the tutorials at controm panel provider official website.
Exapmle:
CPanel: http://cpanel.net/docs.htm
HELM: http://webhostautomation.com/support...ontrol%20Panel
or... post and ask at WHT, I believe WHT members hapily to help you.
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| Posted by TRIBOLIS, 11-06-2004, 04:06 AM |
| I have read your same question from somebody. If you NEED more advice, you could search here and read more reviews. Great!
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| Posted by joshuayip, 11-06-2004, 10:59 AM |
| Maybe create accounts is just step 1 . Then comes billing , support, and other stuff. You have a biz plan ? It is important too.
Joshua
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| Posted by newserver123, 11-06-2004, 12:17 PM |
| Yes, there are many other considerations
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| Posted by Shaw Networks, 11-06-2004, 03:15 PM |
| I believe that your best choice for a control panel, given your experience level, would be CPanel/WHM. You can visit http://www.cpanel.net for a demo of the control panel software. Some common questions you're going to get from your customers are: "Why isn't this script working?" "How can I setup e-mails?" and other basic questions such as those. If you're unsure of how you might go about answering those types of questions, then I suggest that when you find a reseller host, make sure they offer some great technical support
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| Posted by subodhm, 11-08-2004, 02:17 AM |
| Also make sure you know if you want Linux or Windows hosting. Its easier to get a stable linux account than a stable windows reseller account. I have learnt a lot of lessons the hard way. Here are a few tips.
1. DO NOT BE IN A HURRY TO SIGN UP WITH A HOST.
2. Visit www.whreviews.com
3. Make sure you check this forum for any bad or good reviews about the company you decide to finally go with.
4. ITs very important to see how long a company has been in business.
5. Support is the key make sure the company you're going to go with has excellent response time and the knowledge to respond to your queries.
6. LAST BUT NOT LEAST CHEAP IS NEVER THE BEST. A cheap host will never provide you with the service that a slightly more expensive host will irrespective of whatever reasons he has for providing a cheaper service.
7. Don't worry too much about control panels. Most of them are much the same and you can get to learn to use them in no time. The key is to have a host that will help you quickly resolve issues that cannot be resolved through your control panel.
Hope this is of some help.
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| Posted by Arny, 11-08-2004, 04:33 PM |
| Nofan you'll face different kinds of problems. For example
some users may have problems with their mails , SQL data bases, bringing up their domains ,changing the DNSes, problems with some scripts and stuff like that.
Do not worry, information regarding this kind of problems (and many others) could be found very easly on the web - this forum is one great resource on that.
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| Posted by gabbar, 11-08-2004, 05:17 PM |
| No doubt, support is the only option that makes a host good or bad. Here's what I can say being a support guy myself!
The kind of support needed will depend upon the target audience you choose. I have dealt for many hosting companies and the customer base differed in many cases. Knowledgeable customers are fairly easy to handle. They know the basics and they expect only the server part to be done by you. Obviously, things are reversed with inexperienced customers who just want everything to be fixed every time :-) It would be better if you include a lot of relevant tutorials ( which are freely available on the net ) on your site, and try to tell the novice customers that learning the basics will actually help them as they would be able to resolve most basic things themselves!! On the other hand, though pro users are fairly easy to handle, sometimes they can eat up your brain if they start thinking that they are too much pro ;-)
And if you finally find a host that'll take care of the entire support for you (you'll find many like them), you'll be a much relieved man. Of course, other options are also to be taken into account. Like, uptimes, money-back guarantees, server location etc. There are many knowledgeable people out here who'll be able to help you out. Just hang around for a while :-)
Regards
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