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Varhosting.net timeout problems
| Posted by productive, 05-24-2005, 07:11 PM |
| Im having problems with varhosting.net. Everytime I go and login to cpanel and do some task it times out. Sometimes I try to see if I have emails and also it times out. The thing is that I do not want to transfer all my clients if this problem keeps comming up. I submited support tickets to them 3 times and they said that the prblem is fixed. But when I checked it wasnt. This is the server load that they showed me that it has:
15:44:51 up 1 day, 8:43, 2 users, load average: 2.71, 2.83, 2.09
259 processes: 257 sleeping, 1 running, 1 zombie, 0 stopped
CPU states: cpu user nice system irq softirq iowait idle
total 5.8% 0.0% 2.0% 0.0% 0.0% 3.1% 88.8%
cpu00 4.5% 0.0% 2.3% 0.1% 0.0% 3.5% 89.2%
cpu01 2.3% 0.0% 1.3% 0.0% 0.0% 3.9% 92.2%
cpu02 7.3% 0.0% 1.1% 0.0% 0.0% 2.7% 88.6%
cpu03 9.1% 0.0% 3.1% 0.0% 0.0% 2.3% 85.2%
Has anyone have or had a problem with varhosting.net like im having?
Thank You
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| Posted by Profuse-Will, 05-24-2005, 07:14 PM |
| Timeout meaning you get an 404 error or "connection time out" If your getting connection time out it can be packet lost, along with rate limiting at the firewall. Please contact varhosting support or their forum section as they will be of better help.
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| Posted by productive, 05-24-2005, 07:19 PM |
| So that can effect my customers badly correct?
Thank You
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| Posted by Profuse-Will, 05-24-2005, 07:24 PM |
| No this can be on your end or server end I suggest contacting varhosting for further clarifications we do not own / operate varhosting thus we are limited with varhosting operations. They have a forum community which you can utilize to acquire your answers. Other than that I really dont know whats happening as load looks fine.
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| Posted by productive, 05-24-2005, 07:26 PM |
| Thank You for your help
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| Posted by cartika-andrew, 05-24-2005, 07:56 PM |
| Are we looking at the same thing?
Those loads are high - if this is a peak, that is one thing - however, if this is an average over time - you're going to have nothing but issues...
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| Posted by productive, 05-24-2005, 08:09 PM |
| I just got this Reseller server two days ago, and thats what they told me about the load. And I only have 1 site from the 40gb that the gave me
Thanks
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| Posted by Profuse-Will, 05-24-2005, 08:21 PM |
| Those loads are average for a dual system. You simply divide the load by 2 and that will give you the load. That load should not cause performance issues as a load from 2-5 is fairly normal during this peak time at 15:00 server time.
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| Posted by productive, 05-24-2005, 08:25 PM |
| Can you expalain me how does a server load get affected?
Thank you
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| Posted by Profuse-Will, 05-24-2005, 08:26 PM |
| The higher the load the more work the cpu is processing. However those figures should be ok given the time of day.
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| Posted by cartika-andrew, 05-24-2005, 08:32 PM |
| a load of 1.0 means 100% utilization - dual processor or not, you do not want to be running load averages over 1.0 and certainly not over 2 (which would be 100% utilization for dual processor)
Productive,
I think you will find 2 trains fo thoughts here - "bargain" types of providers often feel that load averages over 100% are acceptable - ALOT of established providers would cringe at those numbers. It simply isnt advisable to be running an environment on a sustained load average of more then 100%
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| Posted by productive, 05-24-2005, 08:38 PM |
| Thank you for your help.
CartikaHosting,
clanosiris
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| Posted by Profuse-Will, 05-24-2005, 08:46 PM |
| Hi CartikaHosting,
Here are some info you should read as a load of 1.00 does not mean 100% cpu usage so your saying that load of 2.00 is at 200% cpu usage. How is it possible to run at 200% utilization let more at 1.3 = 130% You make me laugh.... Here are some reference you can take a look at.
http://wiki.linuxquestions.org/wiki/Load_Average
http://www.hostpronto.com/article/36
Or you can simply google it and find that the load avg has nothing to do with cpu utilization
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| Posted by productive, 05-24-2005, 08:51 PM |
| By the way who would you recommend for a dedicated Server?
Thank you
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| Posted by joshuayip, 05-27-2005, 07:55 PM |
| Hi there,
For dedicated server, you will get more feedback in the dedicated server forum in WHT. This section is generally reseller's topic.
Joshua
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| Posted by Mad_Elektra, 05-28-2005, 05:08 AM |
| Don't jump into dedicated servers if you have not much customers... try VPS instead if you know how to manage servers.
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| Posted by MasterGee79, 05-28-2005, 09:10 AM |
| Actually, for Varhosting, those ARE good loads. They reach as high as 9 several times a day.
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| Posted by joshuayip, 05-28-2005, 12:31 PM |
| I dont get this one. How can these load be good?
Joshua
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| Posted by sluggo312, 05-28-2005, 12:39 PM |
| Let me tell you a few things about VARhosting.net. I have been a customer for about 3 months. The service set up quickly, the customer support was very friendly and the price is great. This is quickly outweighed when you cannot get support to understand the question you are asking, and are further given answers that are truly laughable. I am not an expert in linux hosting, or running a linux server, but some of the answers to problems I had were straight out lies. I have had it with my customers calling me asking why their site is down again for the 4th time that day, or why they keep missing email. I tried to register for the customer support forum, but could not get my account information because my email was not working due to the server being down. This morning was another day of the server load on NODE104 showing at 4.0+. I have lots of screen shots with server loads over 6+. Of course when this is happening, everthing takes forever to load, doesn't come up at all, or you get a browser error. Over the past week the performance of NODE104 would be better if I ran everything from an old P3 running on my cable modem. I have stuck it out, knowing what a hassle it will be to move all my accounts, thinking they will get it right. It seems as though it won't be happening anytime soon, and I am tired of having to tell people what I am being told "it will be fixed soon". I was lured into the price and promise, only to be shown my instinct was correct. I believe VARhosting to be honest in their intent, it just doesn't seem to work in the real world for them.
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| Posted by SaMMy_RoZ, 05-28-2005, 02:57 PM |
| Sorry to hear that slug. I advice you to move servers if you do not have many clients. I am sure your current clients will be willing to wait 1 day to get a better service! As long as you explain to them that you are moving server etc.
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