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Need reseller hosting with unbranded PHONE end-user support
| Posted by ipozin, 10-26-2008, 03:43 PM |
| Hello,
I've been reading a lot of posts recently here and they are very helpful thanks everyone!
What I'm looking for however, doesn't seem to exist...
I know when it comes to EUS - InnoHosting and ResellerZoom come highly recommended... however, from what I've gathered, the PHONE support is only for account holders, not for End-Users... end-users only get email/ticket support...
So with that said, I'm looking for a host that provides End-User support, unbranded (can be generic, for ex. "hosting support") - but in addition to email/tickets, over the phone as well...
I know this will most likely cost more, but I'm willing to pay... Price is not specifically an object here - I want top quality service, servers, and support.
Thanks!
ipozin
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| Posted by SiberForum, 10-27-2008, 09:49 AM |
| What I'm looking for however, doesn't seem to exist...
That is absolutely truth..
Work personally with resellers you have named and you will see if that is possible. That should be discussing private with the hosts.
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| Posted by ldcdc, 10-27-2008, 11:15 AM |
| What I'm looking for however, doesn't seem to exist... It does though. Eirca and cartikahosting offer phone based end user support:
http://www.eirca.net/r_phone/
http://www.cartikahosting.com/clustered-hsphere-hosting/Hsphere-Ultimate-Reseller-Hosting/White-Label-Phone-and-eMail-Support/
There may be others that do it, but I'm not aware of them. Keep in mind these two use H-sphere as a control panel, unlike innohosting and resellerzoom, who use cPanel.
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| Posted by itconstruct, 10-27-2008, 07:25 PM |
| You may need to contact the host that you are thinking of going with or discuss this with various hosts directly to see if they have this service or if they can make it available for you at an additional cost.
Let us know how you go with this.
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| Posted by dreamcodedesign, 10-27-2008, 07:29 PM |
| It'll be pretty hard for you to find a host that offers end-user phone support. You might want to search around the forums at www.webhostingtalk.com/search.php
All the best,
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| Posted by PremiumHost, 10-27-2008, 07:57 PM |
| I know when it comes to EUS - InnoHosting and ResellerZoom come highly recommended... however, from what I've gathered, the PHONE support is only for account holders, not for End-Users... end-users only get email/ticket support...
If you have no plan to offer any support to your clients, it's possible that one day your clients are unhappy with the service and leave.
You have no idea about the issue and keep seeing your clients leaving.
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| Posted by ipozin, 10-27-2008, 08:46 PM |
| Thanks for all the feedback... I will contact Eirca and cartikahosting and see what they can offer for me.
-ipozin
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| Posted by SiberForum, 10-28-2008, 09:50 AM |
| Thanks for all the feedback... I will contact Eirca and cartikahosting and see what they can offer for me.
-ipozin
Good like man. That is only right decision in this situation.
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| Posted by JFSG, 10-28-2008, 09:59 AM |
| EUS phone support is rare as phone prices are expensive
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