Portal Home > Knowledgebase > Articles Database > HostDime issues -- what is RNDC?
HostDime issues -- what is RNDC?
| Posted by mwandrei, 02-15-2011, 12:49 PM |
| Good morning,
We opened a reseller account with HostDime a few months ago. I had high hopes for this account, but we have had numerous problems with down time. Every morning we have some down time. We can't access any of our sites and can't get email. I've been back and forth with their support department, and here is the response I got yesterday:
***************************************
The issue that you have been experiencing was due to RNDC which is a utility that allows administration to named however there is a key file that appears to have been incorrectly set not permitting named to properly function and allow http traffic to resolve. This issue has been resolved at this time and we will monitor further.
***************************************
I'm a developer, not a network person, so I don't know what RNDC is. Can someone tell me what this means? Our sites are down again right now, and have been for about an hour. Needless to say, we are frustrated beyond belief.
I would really appreciate any advice you can offer!
Thanks,
Michele
|
| Posted by HostDime Dennis, 02-15-2011, 01:33 PM |
| RNDC is the service on the server that runs the bind nameserver, also known as what allows your domain to be routed to a particular IP address. Can you please provide me with your ticket ID so I can check into this issue further for you?
Thank you,
Dennis
VP, Operations
HostDime.com, Inc.
|
| Posted by Syslint, 02-15-2011, 01:41 PM |
| Are you sure the downtime was due to dns ?
|
| Posted by mwandrei, 02-15-2011, 01:53 PM |
| DimeNOC Dennis, out support ticket is 138256. I sure would appreciate your help. My employers have already given the verdict that I need to find a new host. The down time every day has become unacceptable. Today we've been down for hours.
I really don't want to switch, but I don't think I have much choice.
Thank you,
Michele
|
| Posted by Dustin B Cisneros, 02-15-2011, 01:57 PM |
| mwandrei,
HostDime is a great provider we have over 10 dedicated servers with them.. I can assure you that your issue will be resolved.
Dennis is a great guy and dedicated to provide customer satisfaction, allow him to review this ticket and im sure you will change your mind.
All the best,
Dustin
|
| Posted by mwandrei, 02-15-2011, 02:43 PM |
| Thanks semoweb. The best outcome, in my opinion, is to just get everything working smoothly. I really don't want to move. Our sites have only been up for short periods of time today and I'm really, really frustrated. Trying to choose my words carefully!
I really appreciate your comments. I have not heard much negative about HostDime and my experience has been positive with this one big exception.
Thanks again,
Michele
|
| Posted by no69_2007, 02-15-2011, 03:33 PM |
| I need to say that you must help your clients with replies they can even understand.
|
| Posted by HostDime Dennis, 02-15-2011, 09:23 PM |
| Thank you again for your patience Michele. I have checked your ticket and I see that the issue now appears to be resolved. We always ensure we make the best effort possible to resolve our clients issues at all times and explain the issue in the clearest way possible.
Thank you,
Dennis
|
| Posted by TBradley, 02-16-2011, 12:53 AM |
| I'm curious to see if the issue is really fixed! keep us updated on the status of the DNS issues!
|
| Posted by mwandrei, 02-16-2011, 12:38 PM |
| Thanks Dennis. Today is a good day. The sites are all coming up and pretty quickly. It appears that all is well. So far, so good. Thank you for getting involved in this. I really, really want to stay with HostDime!
I will give you another update in a day or two, just to make sure we're still on track.
Thanks again,
Michele
|
| Posted by VL-Adam, 02-16-2011, 12:58 PM |
| I'm glad to hear it, Hostdime never lets even one customer down. Keep up the great work Hostdime.
|
| Posted by dotHostel, 02-16-2011, 01:22 PM |
| The rndc issue is a very poor explanation for what was going on with the OP.
|
| Posted by HostDime Dennis, 02-16-2011, 01:31 PM |
| Hello,
Further details were provided to the client and his issue has now been resolved. As I said previously, we make a best effort to give as many details as possible at all times and the technician may have provided too granular of detail at the time. The named process has been stabilized.
Thank you,
Dennis
|
Add to Favourites 
Print this Article
Also Read
